PLEASE NOTE: Exchanges and Returns do not apply to to the Black Friday/Black Friday Weekends/Cyber Monday promotions offered by Epic Design Studio. You can view the Terms and Conditions here.
If you are not 100% happy with your purchase, you can return the product to us and we will either repair / replace it, or refund you, subject to the below terms.
SECTION 1: Preparing Your Parcel for Returns
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
- package your products safely and securely for protection during transit;
- clearly mark your details on the outside of the parcel; and
- include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
SECTION 2: Unwanted Products
(Section 2: Unwanted Products in the Exchanges and Returns Policy does not apply to custom designs)
You can return an unwanted product to us within 7 days of purchasing provided:
- it is undamaged and unused, with the original box;
- it is not missing any accessories or parts.
You can send the product back using any courier you choose. Once we have inspected the product and validated your return, we will refund your account with the purchase price of the product within 10 days of the return. We will not refund your courier expenses.
SECTION 3: Products Damaged on Delivery
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by emailing info@epicdesignstudio.co.za.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/we have the same product in stock to use as a replacement) or refund you with the purchase price of the product.
SECTION 4: Defective Products
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
If at some point the product is damaged due to negligence of the user, we will try our best to assist you to rectify the problem. If the problem needs proper care that cannot be done by the user then we will order a collection to fetch the product to be fixed at the warehouse. The courier fee will be at the customer’s expense.
SECTION 5: Other Situations
If you feel you have a unique situation that is not covered in the above, please do not hesitate to contact us at info@epicdesignstudio.co.za.
